Doctors are Using Automated Empathy to Check on Patients

This video and article by Patricia Salber MD, MBA was originally published on The Doctor Weighs In. You can read the full story here.

Dr. Salber interviews Todd Johnson CEO of HealthLoop, a company innovating in that space at the Health 2.0 Conference in Santa Clara, California.

During our conversation, Todd told me that the HealthLoop platform provides high touch, empathetic care between office visits using “patient journeys”—automated text messages that help guide patients in-between office visits. The messages are developed by what he calls “empathologists”—doctors, nurses and physicians assistants that “really care about patients.” Their messages are designed to convey to the patient that, “We are here for you, we care about you, we want you to get better.”


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