MOUNTAIN VIEW, CALIF. – September 28th, 2017 – HealthLoop, the leading patient engagement software solution, has added several new customers to its growing base over the past few months. Lafayette General Health, Valley Health, Mercy Health, North Bay Healthcare, Steward Health, and naviHealth are among the latest health systems and hospitals to partner with the Silicon Valley startup to empower patients to improve healthcare. Additionally, existing customer LifeBridge Health expanded its contract to more than double the number of providers.
HealthLoop’s solution enables care teams to engage all patients before and after admission through automated daily check-ins. By sending the right information at the right time, HealthLoop identifies those patients that need help in real-time, allowing care teams to proactively intervene before costs and complications escalate. “We’re honored to bring HealthLoop to so many incredible systems around the nation,” says Todd Johnson, CEO of HealthLoop. “Our vision is to empower patients and enable care teams to achieve better outcomes. The continued growth we’ve witnessed is evidence that our customers recognize the potential of their patients and care teams to deliver those desired outcomes.”
“Patient-centered outcomes, as evidenced by our mission “To Restore, Maintain and Improve Health”, has always been the focus of Lafayette General Health,” says Cian Robinson, Executive Director of Lafayette General Foundation, Lafayette General Health’s philanthropic arm. “That said, our rich Cajun culture centered on food and “joie de vivre” brings with it its own set of health challenges. By using HealthLoop to coalesce our patient outreach, we believe we will be better able to engage our patients and substantially affect both their customer experience as well as health outcomes. The belief in HealthLoop’s capabilities is so strong that we are not only a customer, but an investor.”
In addition to bringing on several new customers, HealthLoop released its latest data, indicating continued increases in patient satisfaction and steady improvements in readmissions, complications, and care management performance benchmarks. As of July 2017, HealthLoop continues to show that 92 percent of patients using their solution are “Extremely Likely to Recommend” their provider to a friend or colleague. Additionally, providers utilizing HealthLoop witness a 38 percent reduction in 30-day readmissions when compared with the HCUP benchmark and a 33 percent reduction in complications. More over, HealthLoop customers witness 74 percent of their patients complete patient reported outcome measures (PROMs) over 12 months, enabling them to capture additional bonus payments and earn incentives under Merit-Based Incentive Payment Systems (MIPS) mandated by CMS.
According to Johnson, “These findings further demonstrate the ability of our solution to dramatically improve patient satisfaction and care management performance. Our customers understand the value of scaling care teams through the power of patients, and we’re excited to support them in delivering elevated patient experiences and achieving better outcomes.” With HealthLoop, care teams are no longer forced to make difficult trade-offs about which patient populations to support outside of the care setting.
HealthLoop enables care teams to engage all patients before and after admission through automated daily check-ins. By sending the right information at the right time, HealthLoop identifies those patients that need help in real-time, allowing care teams to proactively intervene before costs and complications escalate. HealthLoop facilitates over 600,000 patient interactions every month. To learn more, please visit: www.healthloop.com.